1. Information We Collect
2. How We Use Your Information
3. Sharing of Information
4. Data Security
5. Your Rights & Choices
6. International Data Transfers
7. Children’s Privacy
8. Changes to This Policy
Raptor Privacy Policy
Last Updated: 20th June, 2025
At Raptor (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Contact Details: Name, email address, phone number.
- Account Information: Username, password, payment details (processed securely via third-party providers).
- Ride Data: Trip history, location data (GPS), scooter usage details.
- Device Information: IP address, browser type, operating system, mobile device ID.
B. Automatically Collected Data
- Cookies & Tracking Technologies: We use cookies and similar tools to enhance user experience and analyze trends.
- Log Data: Server logs capture interactions with our Services.
C. Information from Third Parties
- We may receive data from partners (e.g., payment processors, analytics providers) to improve our Services.
2. How We Use Your Information
We use collected data to:
- Provide, maintain, and improve our Services.
- Process transactions and manage accounts.
- Personalize user experience and send service-related communications.
- Monitor usage trends and enhance security.
- Comply with legal obligations.
We may share your data with:
- Service Providers: Payment processors, cloud hosting, analytics.
- Legal & Safety Reasons: If required by law (e.g., court orders, fraud prevention).
- Business Transfers: In case of mergers, acquisitions, or asset sales.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures, including encryption and access controls, to protect your data. However, no system is 100% secure—please use strong passwords and report suspicious activity.
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Disable cookies via browser settings.
- Request data portability (where applicable).
To exercise these rights, contact us at support@raptor.com.co
6. International Data Transfers
Your data may be processed outside your country, but we ensure adequate protections under applicable laws (e.g., GDPR, CCPA).
7. Children’s Privacy
Our Services are not intended for users under 18 years of age. We do not knowingly collect children’s data.
8. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. Continued use of our Services constitutes acceptance of the revised policy.
